SurfHQ Privacy Policy

Effective Date: 01 October 2025

SurfHQ respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws of South Africa.

1. Information We Collect

When you visit or purchase from www.surfhq.co.za, we may collect the following information:

a) Personal Information:
- Name and surname
- Email address
- Phone number or WhatsApp contact
- Delivery and billing address
- Payment details (processed securely via PayFast, Just Pay Now or Shopify Payments)

b) Technical & Analytical Information:
- IP address, device information, and browser type
- Pages visited and time spent on our site
- Referring websites or marketing sources

2. How We Use Your Information

- Process and deliver your orders
- Communicate order updates, shipping confirmations, or service changes
- Respond to your queries or customer support requests
- Send marketing updates (only if you’ve opted in)
- Improve website performance and user experience
- Comply with South African tax, accounting, and legal obligations

3. Sharing of Information

Your information may be shared with:
- Payment processors (PayFast, Just Pay Now) for secure transactions
- Courier partners for delivery purposes (Fastway)
- Analytics tools (Google Analytics, Meta Pixel) for performance monitoring
- Service providers who assist in operating the store (under confidentiality agreements)

We do not sell or rent your personal data to any third party.

4. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorized access. Data is securely stored on Shopify’s servers, which comply with international security standards (including SSL encryption).

5. Your Rights Under POPIA

You have the right to:
- Access or request a copy of the personal information we hold about you
- Request correction or deletion of your personal information
- Withdraw consent to receive marketing communications
- Lodge a complaint with the Information Regulator (South Africa) if you believe your rights have been infringed

Requests can be made to: info@surfhq.co.za

6. Cookies & Tracking

We use cookies to:
- Keep your shopping cart active
- Improve site performance and personalization
- Track analytics and marketing campaigns

You may disable cookies in your browser settings, though some site features may not function properly.

7. Marketing & Communication

If you opt in to receive marketing updates, we may send you emails or messages about new products, promotions, and events. You can unsubscribe at any time by clicking the 'unsubscribe' link in our emails or contacting us directly.

8. Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes stated above, or to comply with legal, accounting, or reporting requirements. When no longer required, information is securely deleted or anonymised.

9. Third-Party Services

Some third-party service providers (e.g., Shopify, PayFast, Pay Just Now) may store or process data outside South Africa. These providers are selected for their compliance with data-protection standards equivalent to POPIA.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes take effect once posted on our website. The latest version will always be available at www.surfhq.co.za/policies/privacy-policy.

11. Contact Information

For any privacy concerns or data requests, please contact us at:
Email:                     info@surfhq.co.za
Address:                65 Sylvester Ntuli Rd, South Beach, Durban, South Africa